Dr. Ismail holds an MSc and a PhD in Education from the Southampton Education School and is a Fellow of The Advance Higher Education (FHEA). Her current role is as a lecturer in Digital Education and Innovation in the Directorate of Education at the University of Liverpool in the UK. Her area of expertise lies in bridging the gap between technology and pedagogy in the online learning environment through various pedagogical approaches, including Games-Based Learning (GBL). In research, she has actively participated in numerous national and international Technology-Enhanced Learning (TEL)-related projects in the Global South, including Indonesia, Kenya, Malaysia, the Middle East (Egypt, Kurdistan, Oman), Myanmar, and Thailand. With the increasing requirements to develop academics in the era of Artificial Intelligence (AI), she has led the delivery of a series of workshops in the Global South to equip academic skills and knowledge to embed AI in teaching and research. Furthermore, she is a qualitative researcher and teaches qualitative research methods, including Systematic Reviews and phenomenological approaches, and their applications using Qualitative Data Analysis Software (e.g., NVivo).